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Labor Pool Tracking Product Design

Who

Booz Allen Hamilton - US Department of Veteran Affairs

What

Concept, Research, Design, Prototyping, Release

Result

New product creation using Salesforce following established recommended practices. Reducing hours of manual preparation, organization, and execution of tasks during incidents at local VA medical centers.

(12 minute read)

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VA Central Adjudication & Background Investigation System migration.

Who

Booz Allen Hamilton - US Department of Veteran Affairs

What

Research, Design, Prototyping, Release, Testing

Goals

Current project at Booz Allen Hamilton transitioning a legacy VA application into Salesforce. Key objectives include reducing time on task, integrating multiple APIs, as well as research of potential process improvements.

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Account Management Design

Who

Glidian - Medical Administration Platform

What

Concept, Research, Design, Prototyping, Testing

Result

New account management experience  reducing hours of manual backend work by customer success and engineering teams. 

(11 minute read)

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Initial Platform Research and Design

Who

Kaathy - Early stage startup

What

Research, Design, Testing

Result

New application connecting funeral homes and their clients to efficiently plan, manage, and communicate during the funeral planning process.

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